Indiana University Bloomington

SERVICES

 

Services

Two levels of service are provided by the Office of Conferences and Event Registration to accommodate current practices and to meet on-going needs.

Registration & Revenue Collection

This is a full service option for groups who currently do not have an online process for collecting registration information (such as name, title, affiliation, phone, and other registrant details) and revenues.  This service collects all the information needed and stores the information in one convenient location.  This service can customize all event information and takes advantage of a broad range of registration features (800 service, personalized attention, five methods of registration collection).

 

Revenue Only Collection

This is a limited service option for groups who already have an online process for collecting all the registration information, except final payment.  In this option, we collect only the final payment amount, and only online.

 

How to Get Started

Take a moment to review the details of both levels of service. Complete the on-line form. We will contact you to help you assess which level of service is appropriate for your individual circumstance.
COMPLETE OUR ONLINE FORM AND WE WILL CONTACT YOU

 

Registration & Revenue Collection Service
  • Assure compliance with university policies
  • Draft a comprehensive registration form to accommodate a broad range of registrant details, categories, fees and other information desired by the client
  • Collect information on special needs; e.g. dietary requests, ADA special needs
  • Provide URL of online form for posting to event web site
  • Accept registrations by telephone, fax, postal mail and on-line
  • Provide an 800 number for registrations (US use only) 800-933-9330
  • Field questions from participants
  • Accept payment by check (bank lockbox), credit and debit cards – PCI-DSS compliant (VISA, MC, AMEX, DISC), internal billings, purchase order
  • Process credit card payments (VISA, MasterCard, American Express, Discover)
  • Send an electronic acknowledgement of registration and payment
  • Monitor accounts for fraudulent activity, alert appropriate authorities, and make adjustments in accounting
  • Provide client with access to real time registration and revenue reports
  • Refund registration fees according to a pre-agreed policy with the Event Organizers
  • Prepare name badges and tickets
  • Prepare a master roster of all pre-registered participants for reference at on-site registration check-in
  • Provide a supply of onsite registration forms, extra name badge and ticket stock
  • Orient registration volunteers through detailed instructions
  • Make one attempt to collect unpaid registration fees
  • Distribute revenues to an account identified by the Event Organizers, according to an agreed upon schedule
  • Registration and Revenue Collection fee (2010-12): $12.00 per person, plus 2.5% of credit card charges
  • Onsite assistance is available for $20/hour plus any travel costs.

 

Revenue Collection Service
  • Create an on-line payment form and provide URL to client. You may ONLY use an online form with this service option. Programs that include paper forms must use the $12.00 Registration and Revenue Collection Service
  • Accept payments by credit and debit cards, VISA, MC, AMEX, DISC (PCI-DSS compliant), checks, and purchase orders
  • Send an immediate electronic acknowledgement of payment
  • Provide client with access to click-and-go reports for real-time payment information
  • Monitor accounts for fraudulent activity, alert appropriate authorities and make adjustments in accounts
  • Refund registration fees according to a pre-agreed policy with the Conference Organizers for an additional fee of $5/each
  • Distribute income once to account identified by client within 30 days of conference end date.  More frequent distributions require the $12.00 Registration and Revenue Collection Service.
  • Revenue Collection fee (2010-12):   $6.00 per person, plus 2.5% of any credit card charges